What to expect when you contact us
Reach out when you’re ready. We’ll be here.
Our trained advocates are available 24/7 to offer support, education, and advocacy to teens and young adults (as well as friends and family) with questions or concerns about dating and relationships.
We also offer information about relationship abuse for educators, counselors, and service providers focused on teens and young adults.
All our services are always free and confidential.
We can connect you to resources nearby, help you plan for safer relationships, or just listen to your concerns. We’ll never ask for your name or other contact information, but advocates may ask for your age and city to help you find local resources.
How to connect
Chat live with an advocate. We use an internal messaging system specifically for teens and young adults who need to contact a advocate — it is not a public chat room or a general messaging service like WhatsApp or Messenger.
Text loveis to 22522 (non-case sensitive). You’ll receive a reply from a advocate asking you for your question. Text us your comment or question and we’ll get right back to you.
If your situation is serious or urgent, we recommend calling or chatting us instead. Always remember to delete the conversation after you finish so no one else sees what you discussed.
Speak to an advocate by calling 866.331.9474. When you first call, we’ll ask if you’re in a safe place to talk. Once you are, we’ll encourage you to explain your situation and work with you to come up with solutions that fit your specific needs.
If we suggest something you don’t think will work, don’t be afraid to let us know.
When to get in touch
- If the only time you can reach us is when you’re on your lunch break or borrowing someone else’s phone for a few minutes, that’s okay.
But keep in mind that we do serve as a crisis line and that we want to make sure our advocates are always available for people in emergency situations.
Try to get in touch with us when you have a stable service connection and can focus your time and attention on the conversation — our advocates will always offer the same.
Note: our live chats will timeout if they’re inactive for too long. Try not to chat when you’re doing something else or will need to step away from the computer.
What to say
- You know your situation best.
The more we know, the better prepared we’ll be to give you informed responses, but it’s up to you to decide what you want to tell us. As advocates, we’re here to listen to what you’re going through, help you explore your options, and give you tips for staying safe.
Some of the questions we get a lot are:
- “What do I do now?”
- “Is this abuse?”
- “How can I get them to stop?”
- “Will they ever change?”
Try to elaborate on yes/no answers when possible and ask for clarification if something we say is confusing. If you’re using our live chat service, consider how you’re typing what you say; using lots of uppercase letters or symbols may be difficult for us to read. We also ask that you use respectful language throughout the conversation. (Our advocates are real people, just like you.)
After you and your advocate come up with ideas for your situation, we’ll go over them with you one more time and offer to connect you to a local resource.
Remember: we’re here to help you.
- If you need help right away, don’t worry about filling out our pre-chat surveys.
If you do, it’ll help us understand your situation and better improve our services; your responses could also help inform public policy to protect survivors of domestic violence and relationship abuse.